We want to resolve your problem in a timely manner. All damages must be reported after discovery. For the specific reporting time frame, please refer to your protection plan certificate under the “Plan Coverage” section.
You will need your name, phone number, zip code, and though not always necessary, it is advised that you keep your sales receipt along with the terms and conditions of the program.
Damage from teeth, beaks, and claws from animals or birds is not covered.
Accumulation is defined as a mass or quantity of something that has gradually gathered or been acquired. We do not cover an accumulation of stains, rips, tears, or burns. PROTECTALL™ customers will need to file a claim on every incident. Please remember to contact us as soon as possible after an accident occurs. Your plan does not eliminate the need for routine care and maintenance of your furniture.
No, damage from normal wear and tear is not covered. An example of wear and tear would be a stain resulting from years of use, such as oils from your head and hair, or if the fabric shows normal wear.
Please contact us and one of our specialists will assist you in locating an expert service technician in your area.
Yes, items are shown on the original receipt that is in your possession remain eligible for coverage.
The plan does not transfer to the new replacement item. The new item may be eligible for the purchase of a new plan, as offered by the Retailer. PROTECTALL™ is one of the only furniture protection providers that offers a consumer the ability to purchase another plan on the replacement.
PROTECTALL™ has a nationwide service technician network and can provide service anywhere within the United States. If you have moved out of the retailer’s normal delivery area, this plan will be limited to repair service only or terminated and you will receive a pro rata refund of the purchase price of the plan calculated based on the elapsed time since the commencement of the plan, less any claims paid.
A manufacturer’s warranty is a limited warranty that comes with your new product at the time of purchase. The PROTECTALL™ plan does not replace any coverage provided by the manufacturer but does augment coverage during the limited period and extends protection after the manufacturer’s warranty expires.
The protection plan is not transferable or renewable.