Outdoor Furniture
Protection

Light up the tiki torches. Play some backyard baseball. With a ProtectAll Plan your purchase is protected, giving you the freedom to fully enjoy your things.

Accident protection that
gives you peace of mind

Furniture lasts longer

Discover some damage?
ProtectAll plans are designed
to repair accidents as they
occur, so your outdoor furniture will
last longer.

Easy to use

Our self-service portal lets you
manage your plans, file and
track claims, and connect with
an agent all in one place.

Simple plans

All our plans are written in
plain language and are easy to
understand. So zoom in on
any of our documents and you
will not find any surprises.

“A” rated carriers

Your plan will be underwritten
by one of our AM Best “A”
Rated Carriers. So you can feel
assured your things are well protected.

Saves you money

Your plan covers repairs by
expert technicians. If they
can’t fix it, we’ll replace it — at
no extra cost.

Our robust protection plan covers every piece of furniture on your patio

Outdoor Furniture Protection Plan

Fabric
Vinyl
Solid surfaces
Type of Damage
Food and Beverage Stains (Including human or pet fluids)
Burn or Single Marks
Liquid Marks and Rings
Rips, Cuts or Punctures
Glass chipping, Breakage or Cracking
Mechanical and Structural Breakdown as a Result of Breakage of Frames or Panels (Upon expiration of the Original Manufactucturer's Warranty)

Claims – How it works

File a
claim online

Our self-service claims portal makes it easy to file a claim and track the status of repairs any time, from anywhere.

Schedule an in-home service appointment

Our friendly team will help you find a time that works with your schedule and answer any questions, any time.

We’ll repair it
or replace it

We work with licensed and insured technicians to provide exceptional repairs. If we can’t fix the damage that’s covered by our plan, we’ll replace your damaged item.

Frequently Asked
Questions

When should I report a claim?

We want to resolve your problem in a timely manner. All damages must be reported within 30 days of discovery. For the specific reporting time frame, please refer to your protection plan certificate under the “Plan Coverage” section.

What do I need to file a claim?

You will need a copy of your sales receipt showing the item, along with photos of the damaged item. Note: A copy of your sales receipt may have been added, however you may still need a copy during the claim filing process.

What kind of pet damage is NOT covered?

Damage from teeth, beaks, and claws from animals or birds is not covered.

What is accumulation? Is it covered?

Accumulation is defined as a mass or quantity of something that has gradually gathered or been acquired. We do not cover an accumulation of stains, rips, tears, or burns. ProtectAll customers will need to file a claim on every incident. Please remember to contact us as soon as possible after an accident occurs. Your plan does not eliminate the need for routine care and maintenance of your furniture.

Are stains or damage from wear and tear covered?

No, damage from normal wear and tear is not covered. An example of wear and tear would be a stain resulting from years of use, such as oils from your head and hair, or if the fabric shows normal wear.

What if I want to have my outdoor furniture professionally cleaned?

Please contact us and one of our specialists will assist you in locating an expert service technician in your area.

I just received a full-replacement. Are the other furniture pieces under that protection plan still covered?

Please contact us and one of our specialists will assist you in locating an expert service technician in your area.

Is my new replacement item covered under the same protection plan?

The plan does not transfer to the new replacement item. The new item may be eligible for the purchase of a new plan, as offered by the Retailer. ProtectAll is one of the only furniture protection providers that offers a consumer the ability to purchase another plan on the replacement.

If I move to another state, does my plan still cover my outdoor furniture ?

ProtectAll has a nationwide service technician network and can provide service anywhere within the United States.

What is the difference between the manufacturer’s warranty and the protection plan?

A manufacturer’s warranty is an agreement that comes with your furniture purchase. The manufacturer’s warranty covers defects for a specific
period of time. The ProtectAll protection plan does not replace your manufacturer’s Warranty but offers additional coverage to protect your investment.

Can I transfer or renew my protection plan?

The protection plan is not transferable or renewable.