We want to resolve your problem in a timely manner. All damages must be reported within 30 days of discovery. For the specific reporting time frame, please refer to your protection plan certificate under the “Plan Coverage” section.
You will need a copy of your sales receipt showing the item, along with photos of the damaged item. Note: A copy of your sales receipt may have been added, however you may still need a copy during the claim filing process.
Damage from teeth, beaks, and claws from animals or birds is not covered.
Accumulation is defined as a mass or quantity of something that has gradually gathered or been acquired. We do not cover an accumulation of stains, rips, tears, or burns. ProtectAll customers will need to file a claim on every incident. Please remember to contact us as soon as possible after an accident occurs. Your plan does not eliminate the need for routine care and maintenance of your furniture.
No, damage from normal wear and tear is not covered. An example of wear and tear would be a stain resulting from years of use, such as oils from your head and hair, or if the fabric shows normal wear.
Please contact us and one of our specialists will assist you in locating an expert service technician in your area.
Yes, items are shown on the original receipt that is in your possession remain eligible for coverage
The plan does not transfer to the new replacement item. The new item may be eligible for the purchase of a new plan, as offered by the Retailer. ProtectAll is one of the only furniture protection providers that offers a consumer the ability to purchase another plan on the replacement.
ProtectAll has a nationwide service technician network and can provide service anywhere within the United States.
A manufacturer’s warranty is an agreement that comes with your furniture purchase. The manufacturer’s warranty covers defects for a specific
period of time. The ProtectAll protection plan does not replace your manufacturer’s Warranty but offers additional coverage to protect your investment.
The protection plan is not transferable or renewable.