Are you looking for technical support for our prepaid program? You’re in luck, because you’ve come to the right place! Browse through the frequently asked questions below to discover the answer to your question. You can also send us an email if you can’t find the solution to your specific question.
Not at this time. However, we are considering this option for the near future.
Currently, this is not possible. Plan registrations can only be processed using the mobile app; dedicated tablets will be provided for this purpose.
Yes.
Yes. Customers will be notified and receive the Terms and Conditions electronically via email.
No, there is no possibility of duplicate billing. Retailers will pay for the registration bundles upfront.
The Prepaid Bundle Program streamlines the registration process by eliminating the need for data file capture, thus simplifying the entire procedure.
Yes. You can use the tablet to take photos or upload files to complete the registration.
Absolutely, as they are equivalent to cash. The bundles will be monitored to prevent fraudulent activities, and lost booklets will incur a replacement fee.
Yes, we typically provide one tablet per location unless there is a specific need for more.
The process is quick, taking less than 5 minutes, and typically only 2 to 3 minutes.
Please check that you are connected to your WIFI and try again.
Please check that the tablet is charged, if not, please plug it in and charge it.
Yes, the customer needs to be present, as our system will not allow a bad email or mobile number to be entered.
The prepaid plans are valid for a period of 24 months from the purchase of the bundle.